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Wholesale Terms & Conditions

Terms & Conditions 

 

ACCOUNT & CREDIT INFORMATION 

All new customers are supplied on a cash basis (pro-forma orders) until a completed and approved credit application is on file. 

  • Standard credit terms are 20th of the following month or as otherwise agreed from the invoice date. 

  • A credit application must be signed and approved by the majority of the company’s managing directors before a credit account can be established. 

  • Accounts that are overdue or exceed their credit limit may be placed on hold and future shipments suspended. 

  • A late payment fee may be applied at Artisanau s discretion. Interest may be charged at a rate of 2% per month on overdue balances. 


MINIMUM ORDER VALUE & BACKORDERS 

  • A minimum opening order value of $250.00 + GST and freight applies to all new accounts. 

  • For existing customers, a minimum order value of $200.00 + GST and freight applies. 

  • Orders below this threshold may incur a $15.00 processing fee at Artisanau’s discretion, in addition to applicable freight charges. 

Backorders: 

  • Backorders valued $50 and under will incur a freight fee of 10% of the backorder value. 

  • Backorders under $25 will be cancelled automatically. 

  • Backorders that fall below the minimum order requirement will not incur a processing fee. 

 

HOW TO ORDER 

Orders can be placed via: 

  • Phone: 03 98850396

  • Gift Fairs or Office appointments 

Order Cancellations: 
Cancellations must be advised prior to dispatch. 
Orders that have already been picked are subject to a 10% restocking/administration fee, including cancellations of pro-forma orders. 

FREIGHT 

Freight is charged on all orders, including backorders, unless otherwise agreed in advance. 
Goods are shipped via a carrier of our choice unless another arrangement is made prior to dispatch.

 

RETURNS & CREDITS POLICY 

All returns and credits must be pre-approved by Artisanau Head Office. Claims or return requests must be submitted via phone or email. 

Claims Reporting Period: 

  • Claims must be reported within 5 business days of receiving goods. 

  • Products with manufacturing faults not visible upon delivery are exempt from this period and may be credited or replaced within 2 months at our discretion. 

Returns: 

  • All sales are final. Any claims must fall within the reporting period. 

  • Goods must be returned in resalable condition, in original packaging, and free of store stickers (except damaged goods). 

  • Faulty products may not require return—our team will advise. 

  • Credits are issued upon confirmation of damage, shortages, or faults, or upon approved return. 

OTHER TERMS 

  • Prices and products are subject to change without notice. 
  • We reserve the right to withhold service where deemed appropriate. 
  • These terms supersede all previous versions, effective January 2023. 

 

PAYMENT OPTIONS 

We offer the following payment methods: 

  1. Credit Card: Pay directly at checkout on our online store 
  2. Credit Card by Phone: Call 03 98850396 and ask for Accounts
  3. Bank Deposit: 
  • Account Name: Hauland Pty Ltd
  • BSB: 063010
  • Account Number: 1218 0829
  • Reference: Your Order Number 

For any questions, please contact us at 03 98850396 or email contact@artisanau.com.au. 

*Hauland PTY Ltd reserves the right to change or amend these Terms & Conditions without prior notice.